Exchange Policy

What is PrimeShoppers 5 days exchange policy? How does it work?

Note that buyer can only exchange the product and there is no return policy.

The 5 days exchange policy allows you a timeframe to exchange products bought on PrimeShoppers within a span of 5 days from the date product delivered. For a successful ecxhange of the product, we expect you to preserve the product in its original condition with tags intact. You can opt for any of the steps below for easy exchange:

  1. Pick up: When you submit a exchange request, you will see a pickup option. Through this, we offer free pick up service in most pin codes within India.

  2. Self-Ship: If your location does not fall within our service range, you can easily ship the product to us. In such cases we credit INR 100 into your PrimeShoppers Store Credits account after the product passes our quality check.

Once we receive the product, it goes through a quality check and after its successful completion, we will process the exchange. In case the product doesn’t pass the quality check, it will be shipped back to you. Also, the processing of exchanges is subject to the availability of the stock and your address being serviceable for an exchange. Please note that an exchange can be processed only with a different size of the same product. If you wish to return or exchange your item for an alternate product, we suggest you get store credits through the return of the item and utilize them for your next purchase.

This policy has certain RULES and EXCEPTIONS, which are listed below:

  1. All the items purchased must be unused with their tags and packaging in the original condition.

  2. A exchange request is acceptable only if the product is bought from PrimeShoppers site. Products purchased from our online and offline distributors will be declined for return by us. Kindly use the same channel for exchange, refund and returns.

  3. Any shipping or COD charges incurred by you will not be refunded.

  4. The exchange policy allows swapping of sizes only. The exchange requests are processed only if your address falls under a serviceable area for our Logistics team.

  5. If you opt for the self-shipping method, kindly pack the product securely to avoid loss or damage in transit. We recommend you use a reliable courier service and mail us the tracking ID once you have dispatched the return to us.

  6. Please note that it may take up to 24 hours to update your order status in your PrimeShoppers account.

  7. Please remember to check all product details carefully. Our courier partners will accept only the items mentioned at the time of raising the exchange request. In case there is a mismatch in details of the items mentioned during raising the exchange request and the items being returned, we will conduct an internal investigation and get back to you.

  8. We will not process a exchange if you fail to abide by the standard procedures defined by us. For example, shipping of any product without informing us is not our liability.

  9. Exchange requests related to one order number must be done in one go to avoid complications.

How do I place an exchange request on PrimeShoppers ?

You can follow a few simple steps for raising an exchange request. Please follow the steps below:

  1. An exchange request can be created for any product purchased from PrimeShoppers within 5 days of its delivery. All you have to do is go to ‘My Orders’ section of App/Website/M-site and generate an Exchange request by tapping on the exchange button. You can note down the exchange ID for future reference.

  2. Put the product/products to be exchanged in a packet and seal it. All we expect from you is to return the product unused, unwashed and with all the tags intact.

  3. Hand over the package to our delivery staff once he/she arrives for the return pick-up

  4. Once we receive the product at our warehouse and it passes the necessary quality checks, we will ship the requested exchange to you. Please not that if the requested size is not available at our warehouse we will contact you to choose from opting for store credit or refund, depending upon your preference

  5. If the product doesn’t fit you after the first exchange, please note that we will not provide any further exchange. In such cases, you may self-ship the product back to us, and we will process refund for the same. The refund will be excluding COD charges and shipping charge.

  6. It may take 6-8 business days for the exchange to process from the date we received the product.

How can I Self-Ship the product to PrimeShoppers?

Self shipping is required if your area is not serviceable by our courier partners. We recommend you rely on a trusted courier service to avoid damage and/or loss of the product. Please remember to mention order details (Order ID and Return ID) on top of the package for every item included in the package. For all self-shipped exchange.

What should I do if I receive a damaged/defective/incomplete/wrong order from PrimeShoppers?

For any defective, damaged, incomplete, wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice through email and we will investigate the case and reply within 48 hours with the best available resolution.

** Any such complaint raised after 48 hours of receiving the order may not be considered.


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